Quality Team Leader / Training Team Leader BPO

Quality Team Leader / Training Team Leader BPO Location: Malad / Virar MumbaiIndustry: BPO / Inbound ProcessEmployment Type: Full-time Job Summary We are looking for experienced and performance-driven professionals for Quality Team Leader and Training Team Leader positions within our BPO operations. The selected candidates will be responsible for managing quality/training functions, supporting team performance, and ensuring process excellence. 1. Quality Team Leader Inbound Openings: 1 Key Responsibilities Lead and manage the Quality team for the inbound process.Monitor quality performance and process adherence.Conduct quality audits and identify performance gaps.Provide feedback and coaching to improve team performance.Analyse quality reports and identify recurring issues.Work closely with Operations and Training teams.Ensure compliance with quality standards and process requirements.Requirements Previous experience as a Quality Team Leader in a BPO/inbound process preferred.Experience in BPO Quality/Quality Assurance.Strong analytical and communication skills.Good understanding of quality metrics and performance management.Ability to lead and mentor a team.Salary: Up to 45,000 CTC/month 2. Training Team Leader BPO Openings: 1 Key Responsibilities Lead and manage the training team.Plan and monitor training programs for new and existing employees.Ensure effective onboarding and process training.Conduct training assessments and identify learning gaps.Monitor training effectiveness and employee performance.Coordinate with Operations and Quality teams.Coach and mentor trainers to improve training delivery.Requirements Previous experience as a Training Team Leader / Training Manager preferred.BPO training experience required.Strong presentation and communication skills.Good understanding of training processes and performance management.Ability to manage and develop a team of trainers.Salary: Up to 40,000 CTC/month Why Join Us Competitive compensationCareer growth opportunitiesPerformance incentivesRecognition and rewardsProfessional work environmentLearning and development opportunitiesOther Positions Available We are also hiring for multiple BPO Sales, Operations, Training, Quality and MIS positions across Virar and Malad, Mumbai, including: Team Leader SalesManager Sales (Life Insurance Process)Trainer Sales (Life Insurance)Assistant Manager Sales (Life Insurance)Trainer Inbound & SalesMIS ExecutiveOperations ManagerOther BPO leadership opportunitiesFor detailed JD, salary and interview information: 8692907828 Interested candidates can share their updated CV for suitable opportunities. Compensation: 45,000.00 - 50,000.00 per month Benefits: Provident FundApplication Question(s): Notice period Experience: Team leader : 1 year (Preferred)Location: Mumbai, Maharashtra (Mumbai, Mumbai Suburban District) (Preferred)Work Location: In person .