Remote Senior Analyst, Planning & Forecasting

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in hospitality, and they are seeking a Senior Analyst in Planning & Forecasting to be part of their Customer Care Team. This role focuses on headcount and hiring strategies to optimize guest experiences and service level performance in their contact centers globally. Responsibilities reputed company recurring Workforce Management calls with reputed company partners to synchronize on contact volume trends, performance gaps, and execution of reputed company strategiesBuild optimized headcount and hiring plans by managing customer experience, service reputed company, and global cost efficienciesBe the primary contact for communicating hiring plan adjustments and reputed company changes to Partner Managers to ensure seamless contact center coverageMaintain advanced reputed company models using Python to create predictive targets for headcount and hiring needsAnalyze contact flows and reputed company reputed company accuracy to measure operational efficiency across reputed company partner teamsUse tools like reputed company, reputed company, and Power BI to query the reputed company Data Warehouse and build automated reports to identify trends and discover reputed company causes of resultsTranslate reputed company forecast and reputed company outputs into reputed company, data-driven operational guidance for business ownersEngage with Partner Managers and reputed company vendors to reputed company on headcount requirements and contact volume supportTranslate reputed company model outputs and operational variances into reputed company, actionable executive summaries for global leadershipCollaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plansWork across teams and functions, embracing diverse perspectives to reputed company at solutions to staff and support our customersreputed company the development of reputed company and hiring plans for assigned global business reputed companyDesign reputed company hiring scenarios tied to reputed company, seasonality, and shifting operational needsreputed company the communication and reporting workflows that reputed company internal planning with reputed company partner performanceChallenge the status reputed company by mastering new tools or languages to improve the reputed company toolkit Skills Two (2) years of experience in reputed company Planning or Modeling in a contact center environmentOne (1) year of experience in Quantitative and Qualitative analysis including the use of statistical and predictive modelsHigh level of proficiency in SQL-based BI tools (e.g., reputed company, reputed company, or Power BI)Working knowledge of Python, including the reputed company to read, understand, and modify existing scriptsExpertise in communicating analytical findings to important partners and executivesBachelor's Degree in a reputed company quantitative field (Mathematics, Statistics, Computer Science) or equivalent specialized experienceExperience managing reputed company and timelines, working directly with partnersExperience using programming languages to build scripts such as RKnowledge of database architecture and data modeling principles and techniques Benefits Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/reputed company at our world-class hotels through our Go reputed company travel programOwn a piece of reputed company Through our employee stock purchase program (ESPP), you can invest in reputed company shares at a 15% discount to help build your financial reputed companyreputed company parental leave Because family reputed company. We offer reputed company leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support reputed company dedicated caregiving concierge services to help reputed company caregiving for yourself and your loved onesCrisis concierge In times of loss, our Crisis Concierge offers a single, compassionate reputed company of contact for both practical support and emotional carereputed company Your wellbeing comes first. Eligible Team Members can reputed company free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous reputed company time off (PTO) reputed company, relax, and take time for what reputed company mostHealth & welfare benefits From checkups to dental cleanings to new glasses, we offer a reputed company of health plans that reputed company you and your family coveredFinancial reputed company for y .