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We're Hiring: Delivery Director ServiceNow Location: Chennai / Bengaluru / Hyderabad / Pune Experience: 18-20 years in IT services, with strong background in ServiceNow delivery and practice leadership Role Summary: - The Delivery Director will own end-to-end delivery for ServiceNow engagements driving quality, profitability, and client satisfaction across multiple projects and accounts. - This role blends technical credibility in ServiceNow with delivery governance, people leadership, and senior client relationship management. Key Responsibilities: - Own overall delivery accountability for ServiceNow programs across multiple clients/accounts - Act as the primary escalation point for delivery risks and issues - Drive governance via structured reviews, SLAs, KPIs, and delivery metrics - Manage P&L; responsibility revenue, margins, and utilization - Build, mentor, and retain a strong delivery team (PMs, architects, technical leads) - Partner with sales/pre-sales on solutioning, estimation, and proposals - Ensure adherence to ITSM/ITOM/ITBM/CSM best practices and platform governance - Drive automation, reusable assets, and continuous improvement - Manage CXO/senior client stakeholder relationships - Support hiring, capacity planning, and resource allocation Key Skills Required: - 8-10+ years focused specifically on ServiceNow delivery/program management Proven experience managing large, multi-workstream ServiceNow engagements (ITSM, ITOM, ITBM, HRSD, CSM, or similar modules) Strong technical fluency in ServiceNow architecture & implementation lifecycle P&L; / budget / commercial delivery management Leadership experience managing teams of 50+ (PMs, architects, developers) Strong client management & executive communication skills Experience in onshore-offshore delivery models ServiceNow certifications (CSA, CIS, or higher) preferred ITIL certification preferred Bachelor's in Engineering/CS; MBA preferred Key Attributes: - Strong executive presence and stakeholder management - Ability to balance delivery excellence with commercial outcomes - Strategic + operational problem-solving - Robust people leadership and team-building capability. .