Senior Manager, Client Services Remote Nationwide

Remote, Nationwide Seeking Senior Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industrys most challenging situations from the inside. Join the Vituity Team. At Vituity weve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call culture of brilliance. Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary. Interfaces with Regional Director, Medical Director, Reimbursement Directors and Practice Management to resolve issues and answer questions. Responsible for preparation and facilitation of site conference calls and/or site visits. Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Senior Director of Revenue Cycle Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans. Works with Senior Director of Revenue Cycle Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards. Works with Senior Director of Revenue Cycle Operations in facilitating the implementation of site specific and organization-wide programs and initiatives. Provides support to Information Technology staff in resolving system issues. Escalates issues to Senior Director of Revenue Cycle Operations as needed for resolution of site or personnel challenges. Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution. Oversight of operational workflows and adherence to KPI standards for departments managed by subordinate staff. Leads projects, hosts meetings and perform project management responsibilities as assigned and act as an alternate in the absence of Senior Director. Act as liaison between Client Service Manager team and other departments, both internal and external. Remains current on industry practices through publications, webinars, and events. Performs teach-back sessions with internal colleagues. Schedule and carries out occasional day and overnight travel for the company, not exceeding 5% of time. Provides leadership and development to Billing Supervisors, Client Service Managers and Client Service Manage Trainees. Monitors workflow of assigned teams and coordinates necessary labor among teams as needed. Participates in disciplinary actions of team members and ensures proper documentation is prepared. Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale. Assists with and review auditing of team members work to ensure production and quality standards are met. Works with Training Department to formulate training workshops and monitors team members' progress. Ensures team members are always cross trained to guarantee coverage in all areas. Oversight of leadership/development and performance management for departments managed by subordinate staff. Maintains staffing levels within established FTE ratio budgets set by senior leadership. Required Experience and Competencies Bachelors degree in Healthcare Administration, Business Administration, Finance, or related field; or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities. Minimum of 8 years of leadership experience in Revenue Cycle Management, healthcare operations, or client services. 2+ years of management experience. Strong knowledge of healthcare revenue cycle processes including insurance verification, billing, coding, denials, appeals, collections, and reimbursement methodologies. Experience managing client relationships in a healthcare, RCM, or managed services environment preferred. Advanced experience with healthcare billing systems and electronic health records (EHRs). Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement .