Process Excellence Specialist Lead (Bengaluru)

Position Summary: We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions. The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous. Key Responsibilities: - Champion a Continuous Improvement (CI) Culture - Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation. - Data Analysis & Reporting - Collect data, prepare analytical reports, and support data-driven improvement decisions. - Change Management - Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation. - Performance Metrics Oversight - Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary. - Training & Development - Design and deliver training modules to improve business process proficiency and excellence. - Coaching & Mentorship - Guide team leaders and process owners on using Lean tools and methods for future-state implementation. - Lead Strategic Initiatives - Execute PEX projects using DMAIC/Lean to drive measurable improvements. - Project Impact Evaluation - Ensure proper change management and benefit realization across operational sites. - Cross-Functional Collaboration - Work closely with internal and external stakeholders to support shared goals and improvement plans. Required Qualifications: - Bachelors degree (any stream); Postgraduate preferred - Lean Six Sigma Certification Green Belt or Black Belt (Mandatory) - Additional certifications in Project Management (PMP/Prince2) are a plus - 8+ years of total industry experience with at least 3 years in process excellence roles - Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization - Prior exposure to service delivery/insurance domain is a strong advantage Key Skills: - Excellent communication, analytical, and problem-solving skills - Hands-on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI - Strong proficiency in 5S, TPM, and Lean Six Sigma methodology - Ability to lead transformation projects and engage cross-functional teams - Comfortable working in a dynamic hybrid environment and adaptable shifts Other Notes: - This role is designed for professionals with leadership potential in a support function or CoE environment. - Flexibility to travel (if required) - The description is not exhaustive; additional responsibilities may be assigned as required. .