Credit Reporting Dispute - Associate/Senior Associate/Lead (Pune)

Job Title :- Credit Reporting Dispute Lead - Associate/Senior Associate/Lead/Assistant Manager Location: Pune/Chennai Candidate Specification& Job Responsibilities: - Experience in various banking processes like US banking, Disputes, Credit Card operations, payments etc. - within back-office services 4-5 years of operations, quality assurance and banking experience. - Prior experience in US banking, Disputes, Credit Card operations and BFSI Support Services. - Well versed with the roles and responsibilities of a team lead and effectively manage process with the US banking domain. - Validate borrower information and supporting documentation for investigating, validating, and resolving consumer credit reporting disputes while ensuring compliance with Fair Credit Reporting Act (FCRA) requirements and internal banking policies. - Review disputed credit information, validate account details, perform data reconciliation, and coordinate with internal stakeholders to ensure accurate credit bureau reporting. - Ensure compliance with internal controls and quality metrics. - Maintain quality and production standards as defined by business. - Perform other job-related duties and special projects as required. - Achieve the client defined & internal targets pertaining to productivity, quality, attendance, training etc. - Identifies process improvements to ensure they are aligned with internal practices and regulatory requirements. - Serves as a resource to team members and/or business and identifies appropriate issues for escalation. - Candidate should be versatile working in any shifts .