🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Process / Quality Improvement People / Team Role & responsibilities : 1. Business and Financial Management - Disbursal Volume - Market discovery & demand generation - Cross-sell activities - Ensuring achievements are on par with productivity & volume targets - Ensuring portfolio servicing quality through collections - Insurance penetration rate 2. Customer Focus - Attending to customer queries & requests for information - Ensure closure with TAT 3. People / Team - Approval rates, TAT, cross-coordination with other functions in facilitating branch activities 4, Process / Quality Improvement - Adherence to process disbursement, collections etc. - Approval Rate & TAT - Portfolio Performance along with customer feedback - Demonstrated potential to take initiative in building a growing customer base .