Operations Manager Customer Success & Delivery

Role: Operations Manager Location:Thane, Mumbai Work from Office, Mon-Sat Role Overview: We are looking for a highly driven Operations Manager to lead and streamline our day-to-day operations in a fast-paced startup environment. This role requires someone who can build processes, manage cross-functional teams, and drive operational excellence with a strong ownership mindset. Key Responsibilities Manage end-to-end operations ensuring smooth execution across functions Set up tools and design scalable processes to improve efficiency and productivity Drive data-driven decision-making through MIS, dashboards, and performance tracking Collaborate with internal stakeholders (Sales, Product, HR, Finance) and external partners Lead and manage teams, ensuring high performance and accountability Solve operational challenges with a proactive and execution-focused approach Take ownership across multiple functions and operate beyond defined roles when required Lead, mentor, and manage teams with maturity and empathy, fostering a high-performance culture Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset Take ownership across functions, demonstrating flexibility and adaptability in a dynamic startup environment Ensure a strong focus on customer success, improving overall experience and handling escalations effectively Maintain flexibility in working hours based on business needs and operational priorities Build a positive team environment through effective people management and interpersonal skills Requirements Preferred Qualifications Prior experience in a startup or high-growth environment Exposure to operations tools / CRM / project management platforms Proven track record of process improvements and impact-driven results Benefits Opportunity to build and scale operations from the ground up Work closely with leadership and decision-makers High ownership, fast growth, and dynamic work culture .