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Exp- 1-2 Years (Inbound/ Outbound Exp.) CTC- 4.5 Lac Mode- Hybrid Language Required- Hindi, English Responsibilities Handled inbound and outbound calls to address patient and customer issues efficiently. Coordinated with doctors for appointments, responses, and follow-ups Handled escalations professionally, ensuring quick resolution and customer satisfaction Key Requirements Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Quick learner and open to learning current channels or processes Flexible with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Freshers are more than welcome Multitasker with flexibility to work in different work roles. Basic knowledge about home interior design and products would be an added advantage. Prior experience of working with CRM tools such as Freshdesk would be an added advantage. .