Central Operations Senior Manager (Bengaluru)

Company Description Work with Us Change the World At AECOM we re delivering a better world Whether improving your commute keeping the lights on providing access to clean water or transforming skylines our work helps people and communities thrive We are the world s trusted infrastructure consulting firm partnering with clients to solve the world s most complex challenges and build legacies for future generations There has never been a better time to be at AECOM With accelerating infrastructure investment worldwide our services are in great demand We invite you to bring your bold ideas and big dreams and become part of a global team of over 50 000 planners designers engineers scientists digital innovators program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world We re one global team driven by our common purpose to deliver a better world Join us The Central Operations Senior Manager leads the consistent and quality performance agenda of GBS Centers across Manila Bangalore and Bucharest Accountable for operational excellence business continuity and workplace experience this role integrates center operations with broader business strategies to enable high-quality consistent service delivery across the enterprise The role provides leadership through managers and professional staff ensures alignment with business objectives and drives a culture of collaboration innovation and continuous improvement 1 Center Operations Owns global center operational outcomes with measurable business impact on efficiency cost management and service quality Directly influences operational strategy investment decisions and delivery performance Oversee end-to-end operations of the Manila Bangalore and Bucharest centers ensuring performance excellence cost efficiency and alignment with global standards Direct multi-disciplinary teams and third-party vendors through subordinate leaders to deliver consistent operational continuity and service reliability across regions Engage Center Sponsors and senior stakeholders communicating critical updates risks and center-wide activities requiring their awareness or action Lead budget planning and optimize cost structures space utilization rent and vendor spend maximize return on operational investments across all centers Govern asset management processes for GBS-procured equipment ensure full lifecycle tracking and maintain compliance with depreciation and inventory controls 2 Business Continuity Planning and Disaster Recovery Drives global business continuity strategy to protect business operations assets and reputation Ensures organizational resilience regulatory adherence and operational sustainability across all centers Develop and maintain enterprise-level business continuity and disaster recovery frameworks tailored to each center while ensuring global integration Lead cross-functional risk assessments and establish robust protocols that enable rapid and coordinated resumption of critical services Activate and mobilize response teams during service disruptions to minimize downtime and protect employees clients and infrastructure Conduct simulations audits and scenario testing to validate readiness and strengthen organizational resilience Report continuity performance and service status through dashboards and advise executive leadership on risks vulnerabilities and recommended mitigations 3 Workforce Strategy Shapes the global workplace and employee experience strategy to enable productivity collaboration and organizational engagement Influences decisions that impact talent performance retention and workplace culture Shape and execute workplace experience and workforce strategies that enhance productivity collaboration and employee well-being across delivery centers Assess workspace layouts utilization and conditions and recommend improvements that support hybrid work team agility and high-performance cultures Champion a positive employee experience by cultivating inclusive collaborative and innovative work environments Measure engagement and workplace effectiveness through surveys and feedback channels drive targeted actions that strengthen retention performance and organizational connection 4 Special Projects Leads transformative high-impact projects that improve operational capability infrastructure and employee experience Influences enterprise priorities and steers cross-functional delivery Lead large-scale real estate facilities expansion modernization and strategic relocation initiatives that advance GBS s operational capacity and future-state needs Assess center productivity and recommend operational safety and sustainability interventions that enhance efficiency and value creation Coordinate with cross-functional stakeholders to deliver programs aligned with enterprise priorities ensuring measurable outcomes and long-term impact Organize and oversee executive visits employee engagement activities and .