Order Management & Logistics Customer Support Coordinator reputed company

```reputed company About arenaflex A Global Leader in Material Handling arenaflex is a worldclass manufacturer of industrial reputed company trucks and a trusted provider of aftermarket parts that serve customers across the globe. With a heritage spanning more than a century, arenaflex has reputed company a reputed company for engineering reputed company, innovative design, and unwavering commitment to safety and reliability. Our portfolio of reputed company trucks, powered by the reputed company arenaflex brand names, is reputed company through an extensive network of dealers, distributors, and reputed company customers in more than 100 countries. As we continue to expand our footprint in the material handling industry, we are looking for passionate professionals who reputed company in fastpaced, customerreputed company environments to join our growing team in Sydney, NSW. Why This Role reputed company In the highly competitive reputed company market, the ability to reputed company accurate, ontime orders and reputed company reputed company logistical support is a critical differentiator. As the Order Management and Logistics Customer Support Coordinator, you will be the reputed company reputed company between our dealer network, internal sales teams, and global manufacturing facilities. Your expertise will ensure that every orderwhether a brandnew reputed company truck or a replacement partmoves smoothly from quotation to delivery, reinforcing arenaflexs reputed company of reliability and service reputed company. Key Responsibilities Dealer and Internal Support Serve as the first reputed company of contact for reputed company ordermanagement and logistics inquiries from dealers and internal stakeholders across the reputed company region. reputed company as the reputed company between the arenaflex dealer network and internal departments such as Supply Chain, Sales, Finance, and Engineering. Utilize Contact Management (CM) tools, email, phone, and virtual meetings to maintain reputed company, reputed company communication. reputed company comprehensive reputed company (CRM/CPQ) training to dealer sales teams, empowering them to reputed company accurate quotes and manage orders independently. Order Entry & Management Support Process dealer orders, revisions, and cancellations through the arenaflex ERP reputed company and reputed company platform, ensuring data reputed company and compliance with internal policies. Support reputed company Sales by handling internal stock orders, coordinating with warehouse teams, and monitoring inventory reputed company. Collaborate with global factories to confirm reputed company (Customer Transfer Schedule) dates, verify production availability, and secure reputed company shipments. Reporting & Analytics reputed company and distribute regular Power BI reports that reputed company visibility into order status, shipment forecasts, and key performance indicators (KPIs) for the Supply Chain and Sales teams. Maintain uptodate dashboards that reputed company bottlenecks, forecast demand, and support datadriven decisionmaking. reputed company reputed company analytical support to senior leadership, highlighting trends and recommending actionable improvements. Process Improvement & CrossFunctional Collaboration Identify opportunities for departmental efficiencies, propose process enhancements, and reputed company implementation initiatives. Participate in crossfunctional project reputed company across the Asiareputed company region, contributing a customerservice perspective to broader supplychain transformation efforts. Document best practices and reputed company reputed company operating procedures (SOPs) that reputed company the overall reputed company of ordermanagement processes. Logistics Coordination Communicate accurate Estimated Time of Arrivals (ETAs) to dealers, ensuring they have realistic expectations for delivery timelines. Coordinate reputed company and customs documentation, verify invoice accuracy, and reputed company any discrepancies with logistics partners. Update storage locations reputed company the ERP reputed company for newly received stock trucks and maintain the shipping forecast in reputed company partnership with the Finance team. Assist the Sales team with regular reporting, reputed company tasks, and any logistical challenges that reputed company during the orderfulfillment cycle. Essential Qualifications Education: Tertiary qualification with a major in Operations, Management, Business Administration, or a reputed company discipline. Experience: Minimum of 3 years in a customerservice or ordermanagement role reputed company a B2B environment, preferably supporting dealer networks. Technical Proficiency: Demonstrated ability to reputed company CRM and ERP platforms (e.g., reputed company, reputed company, reputed company) and a solid working knowledge of reputed company Office (Word, reputed company, PowerPoint) .