Order Management Team Lead

The Order Management Team Lead is responsible for ensuring the accuracy, integrity, and timely execution of complex post-sale customer and vendor orders. This role partners closely with Sales, Accounting, and Supply Chain to review, validate, and optimize order structures, monitor order lifecycles, and proactively mitigate risks that could impact fulfillment, invoicing, or revenue. Serving as a key resource for process guidance, the Team Lead provides oversight of order accuracy across the team, audits critical transactions, and ensures compliance with company policies, contractual obligations, and regulatory standards. The role drives continuous improvement initiatives, leads operational trainings on key processes, and leverages deep business acumen to optimize purchasing, forecasting, and inventory management for maximum organizational impact.Primary Position Tasks:Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversightSupport pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submissionProactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructsPartner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submissionGenerate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impactProvide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomesMaintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risksProvide Sales and Sales Operations with timely, accurate updates on order status, risks, and trendsCollaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processesConduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workloadPerform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignmentAnalyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impactsLead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experiencePartner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory dispositionServe as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolutionMaintain strong availability and responsiveness to support the broader Order Management team as neededProvide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountabilityLead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis)Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendationsLeverage deep business acumen to maximize Red Rivers buying powerIdentify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup effortsTake a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operationsExecute assigned order workload in full compliance with established processes and quality standardsCommunicate professionally and effectively with both internal and external stakeholdersMaintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulationsEnsure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvementPerform other business duties as assignedMinimum Education/Certification/Experience Requirements:Experience with Microsoft Office Suite, particularly with Excel2 Year degree or relevant experience7+ years in an order management role, project management, buyer/procurement, or similar functionExperience interacting with external customers in support of customer successExperience working with Finance A/P and A/R departments.Understanding of ERP and CRM business systems, or similarPreferred Education/Certification/Experience:4 Year degree preferred or relevant experience .