🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Title: Team Leader (Customer Service) Department: Customer Service Operations Location: Ghansoli (Navi Mumbai) We are looking for candidates who are on paper Team Leader. Key Responsibilities Team Leadership & People Management- - Supervise and manage a team of inbound and outbound healthcare customer service agents. - Assign daily workloads, manage rosters, and ensure optimal staffing coverage. - Conduct regular coaching sessions, performance reviews, and training. - Motivate team members to meet productivity, quality, and attendance targets. Inbound & Outbound Call Operations - Oversee inbound calls related to: - Patient inquiries - Perks, eligibility, claims, and billing questions - Manage outbound calls to: - Patients for follow-ups, reminders, and resolutions - Insurance companies or healthcare stakeholders as required - Handle escalated calls professionally and ensure first-call resolution where possible. - Ensure accurate documentation of all interactions in CRM systems. Interested candidates can connect with- Simran Rana - 9137514621 or can share resume on simran.rana1@teleperformancedibs.com .