Operational Process Analyst

As a Senior Operational Process Analyst, you will use advanced problemsolving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. ResponsibilitiesDrive adherence to the global change and configuration management process.Lead process improvement activities.Conduct testing of service management tools and write process use cases.Review all production changes for compliance with global change and configuration policies.Develop modifications and enhancements to global change and configuration policies.Provide training on change management and tool utilization.Manage the Change Advisory Board (CAB).Identify tool improvements for streamlining processes.RequirementsStrong knowledge of batch processing.Excellent written communication skills.Strong change management skills.Understanding of change request processes.Experience providing analytical support for system interfaces.Ability to elevate issues using good judgment. .