Bilingual Senior Digital Business Consultant (Mumbai)

Bilingual Senior Digital Business Consultant Experience: Not Available to 25 years Location: Waterloo, Ontario, Canada Skills: Salesforce.com, Microsoft Applications, Outlook, Excel, PowerPoint, Word, OneDrive, SharePoint, Windows, Bilingualism, Change Management, Digital Transformation, Data Analysis, Program Management Job Description You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Sun Life Canada Distribution (SLFD) is one of the leading financial institutions that offer Canadians holistic advice and solutions including insurance, wealth, and health. The Strategic Execution and Change Management team in Retail Advice and Solutions is responsible for the development and delivery of strategic initiatives while offering team members opportunities to gain experiences and skills from strategy to execution. Reporting to the Director, Distribution Strategic Initiatives & Digital Adoption, the Senior Digital Business Consultant will drive digital transformation and organizational capability development exclusively for key stakeholders. This role uniquely combines adoption roadmap planning, program leadership, and execution excellence to enable key stakeholders to effectively leverage digital tools and drive adoption within their teams for advisor success. Key Functions & Responsibilities (Focused on Field Leaders & RTLs) 1. Adoption planning & alignment Lead the development and ongoing refinement of a stakeholder-specific digital adoption approach by identifying barriers and adoption opportunities, shaping a prioritized roadmap, and aligning success metrics, capability requirements, and enablement strategies to drive measurable adoption outcomes. Works in alignment with broader digital adoption strategy, translating priorities into actionable items 2. Program & Initiative delivery Own the end-to-end delivery of digital adoption initiatives aligned to the roadmap, including planning, execution and success tracking for various programs, ensuring initiatives are delivered on time and drive intended outcomes. Manage program scope, timeline, and resources to ensure efficient delivery and compliance 3. Adoption enablement & Continuous improvement Drive sustainable behaviour change through targeted enablement (e.g. training, coaching and best practices), providing high-touch consultative support to build stakeholder capability and confidence to embed digital tools in supporting advisors with Client servicing, sales chance generation, and asset growth. Continuously gather insights and feedback to refine approaches and enhance impact. What You Need to Succeed Required Qualifications: 5+ years' experience in the IT, service support, business management, or organizational effectiveness industry with demonstrated technical expertise or formal technical/business post-secondary education. 3+ years' experience consulting with consultants or working in a consulting capacity to advise senior leaders and business partners on complex digital and organizational initiatives. Demonstrated skills and experience with various software and hardware and their connectivity, specifically: Salesforce.com, Microsoft Applications (Outlook, Excel, PowerPoint, Word, OneDrive, SharePoint), Windows. Demonstrated proficiency and technical understanding with technology software/hardware. Required Competencies: Results driven and solution-oriented; takes ownership for achieving results in a dynamic, fast-paced sales environment. Strong leadership skills to drive action, manage complexity, influence change, motivate and develop innovative solutions. Strong strategic and analytical thinker; ability to translate business strategy into executable programs and make data driven decisions. Excellent problem-solving skills through the ability to understand issues, define pros and cons, and make pragmatic recommendations related to complex issues. Exceptional collaboration, interpersonal, and meeting facilitation skills with a focus on driving results. Excellent communication skills (verbal and written) to train, coach, and influence others; ability to gain understanding of complex business and technical problems. Effective ability to work in a team environment; strong team player with an ability to perform well under pressure. Excellent organizational skills, strong work ethic, and effective time management. Bilingualism (French, English .