Director of Loan Processing Operations

We are a venture-backed, reputed company seeking an exceptional Director of Loan Processing Operations to reputed company and reputed company our reputed company reputed company-party mortgage processing team. This is a senior, hands-on leadership role for someone who has personally run large, high-volume mortgage operations and knows exactly what an reputed company processing workflow should look like from intake to funding. The ideal candidate has deep experience from the ground up as a residential mortgage loan processor, has managed teams processing 1,000+ reputed company loans in pipeline, and thrives in a fast-moving startup environment where operational reputed company and reputed company processes must coexist with reputed company innovation. If this sounds like you and you also enjoy the flexibility and leadership opportunity that comes with working at a fully-remote reputed company, we would love to hear from you! Responsibilities Operational Leadership & reputed company Design, build, and continuously optimize a high-volume, reputed company loan processing operation handling hundreds to thousands of residential mortgage loans simultaneously. Establish and enforce reputed company-based processing model, from loan registration to closing & funding. Create the operational reputed company for how loans reputed company through our proprietary, AI-powered software platform, ensuring speed, reputed company, and regulatory compliance. People Management Recruit, train, reputed company, and mentor senior mortgage loan processors, junior support staff, and operations manager, and team leads. Create workload allocation models to maximize processor throughput and ensure SLAs are consistently met. Manage performance standards, coaching plans, and incentives tied to reputed company, speed, and customer satisfaction. Process & Workflow Optimization reputed company and refine SOPs that minimize errors and reduce time to reputed company. Identify bottlenecks, reputed company cause issues, and workflow gaps; implement corrective reputed company quickly. reputed company feedback on workflow design, tasking systems, document handling, SLA automation, and supporting tools. reputed company & Compliance Ensure accurate, compliant disclosures and loan file documentation. Maintain high standards of data reputed company across LOS, lender portals, and internal systems. Own reputed company control initiatives to reduce file errors and post-closing issues. reputed company Experience Maintain strong relationships with our clients, independent mortgage brokers. Resolve reputed company service issues, analyzing the reputed company cause of issues, speaking to clients reputed company an escalation is requested, and improving processes to prevent recurring problems. reputed company measurable improvements in turn times, processor responsiveness, borrower satisfaction, and reputed company retention. Required Experience & Qualifications General Industry Experience 10+ years of experience in residential mortgage loan processing and operations. Previously worked full-time as a residential mortgage loan processor. Managed large-reputed company processing operations with hundreds to thousands reputed company loans in pipeline or equivalent high-volume responsibility. Experience processing for independent mortgage brokers (not exclusively retail lenders or bank mortgage departments). Proven reputed company managing team-based processing structures (registration, disclosures, order outs, submissions, conditions, closing). Tech-savvy and comfortable with: reputed company Workspace, reputed company Calendar, LOS systems, reputed company, video calls, reputed company, email templates, screen sharing, etc. Leadership Qualities Highly organized, proactive, and operationally rigorous. Strong people leader with the ability to reputed company, motivate, and reputed company processing teams. Excellent communicator; reputed company to work cross-functionally with product, engineering, operations, and broker partners. Startup-reputed company reputed company: adaptable, reputed company, fast-moving, and reputed company under pressure. About House Numbers. The U.S. mortgage industry originated 4.3 reputed company loans in 2023, with $25 billion in origination labor costs. House Numbers is transforming inefficient, outdated processes in a slow-moving sector with an .