Founding Account Manager ( US) | Series A | Bangalore

This is an IC roleThis is a 5 day WFO role for the US market ( EST ) About Our Client Our client is a series A funded SaaS product organisation targeting the mid market segment in the US market. Job Description Own and grow a portfolio of US-based customer accounts, driving customer satisfaction, retention, and long-term success.Build trusted relationships with key stakeholders and act as the primary post-sales point of contact.Drive renewals, identify expansion opportunities, and contribute to revenue growth through upsell and cross-sell motions.Partner closely with Sales, Product, and Leadership teams to ensure customer needs are addressed and business outcomes are delivered.Gather customer feedback and advocate for product improvements and roadmap enhancements.Help build and scale the account management function by establishing processes, playbooks, and best practices. The Successful Applicant 4-10 years of experience in Account ManagementProven experience managing and growing B2B customer accounts.Experience working with customers in the US market.Strong commercial acumen with exposure to renewals, retention, and expansion motions.Excellent stakeholder management and communication skills.Experience in a high-growth SaaS startup environment is highly preferred.Comfort working in an ambiguous, hands-on, and highly collaborative setting What's on Offer Opportunity to be the first Account Manager in the company.High visibility with founders and leadership team.Significant ownership and influence on customer strategy.Ability to build processes and shape a function from its early stages.Work with a rapidly scaling SaaS business serving the US market. .