Customer Support Executive eCommerce

Job Description We are looking for a Customer Support Executive to handle our eCommerce orders and ensure a smooth experience for our customersfrom order receiving to delivery follow-up and feedback collection. The role also includes maintaining and updating our website with product listings, stock availability, and ongoing offers. Key Responsibilities Manage customer queries and order follow-ups through calls, chats, and emails.Coordinate with warehouse and logistics teams for smooth order processing and dispatch.Track deliveries and ensure customer satisfaction post-purchase.Update product listings, stock availability, prices, and offers on the website.Maintain accurate records of customer interactions and feedback.Support online promotions and offer updates in coordination with the marketing team.Requirements Bachelors degree in any discipline.Minimum 1 year of experience in eCommerce or customer support, customer service, e-commerce operations, call center, or a related customer-facing role.Strong communication skills in English, Malayalam, Tamil, and Hindi.Track and monitor orders across Shopify, marketplaces, and courier partners.Basic computer proficiency (MS Office, website management tools).Customer-focused, organized, and proactive.Work Location: In person .