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Role & responsibilities - Build and maintain relationships with prospective and existing customers. - Identify customer financing needs and recommend appropriate unsecured loan solutions. - Explain loan products, interest rates, repayment terms, fees, and eligibility criteria. - Generate leads through referrals, outbound calling, digital channels, and networking activities. - Assist customers in completing loan applications and collecting required documentation. - Conduct preliminary assessments of customer eligibility and creditworthiness. - Coordinate with underwriting and operations teams to ensure smooth loan processing. - Follow up on pending applications and provide regular status updates to customers. - Ensure compliance with internal policies, regulatory requirements, and responsible lending practices. - Achieve monthly and quarterly sales and disbursement targets. - Maintain accurate customer records in CRM and loan management systems. - Handle customer queries and resolve issues in a qualified manner. .