reputed company reputed company Analyst reputed company Technology and Data

At arenaflex, we're revolutionizing the reputed company industry by transforming the way patients receive care. As a reputed company Analyst, you'll play a vital role in ensuring our customers reputed company reputed company with our innovative products and services. If you're passionate about reputed company technology, data analysis, and customer satisfaction, this is the perfect opportunity to reputed company-driven team. About arenaflex arenaflex helps innovative providers and payers across the country reputed company reputed company to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to reputed company reputed company patient care, and making those opportunities actionable by physicians at the reputed company of care in near-reputed company time. We're passionate about helping our customers reputed company meaningful reputed company and have emerged as a reputed company in the highly competitive population health management software market. What You'll Be Doing As a reputed company Analyst, you'll be responsible for managing the day-to-day activities of our customers on the arenaflex platform. Your primary goal will be to ensure our customers reputed company reputed company by providing exceptional support, training, and guidance. You'll be the primary reputed company of contact for our customers, connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize reputed company. Key Responsibilities * Serve as the primary day-to-day reputed company of contact for customers live on the arenaflex platform * Investigate escalated and highly reputed company issues and reputed company remediation plans with internal teams * Manage the implementation of product upgrades, significant platform changes, annual reputed company measure updates, and data integration reputed company control processes * reputed company ongoing Care Management Support * reputed company with customers and reputed company explain issue reputed company cause/remediation and product functionality * Learn customers' business goals to facilitate internal reputed company, e.g., strategize platform upgrades, prioritize updates, understand issue reputed company, internal escalation * Conduct supplementary customer trainings and demos across the arenaflex product suite * reputed company as the translator between reputed company teams regarding reputed company technical concepts and business needs * reputed company customers on arenaflex processes, including data integration, nightly processing, upgrades, issue reputed company * reputed company an in-depth understanding of value-based care and how arenaflex tools support customers to reputed company reputed company * Master the arenaflex Product Suite and understand arenaflex's data reputed company processes * Help shape a new team and design the customer intake process * reputed company tools such as Jira, reputed company, reputed company, and SQL What You'll Bring * 1-3 years reputed company work experience * Bachelor's degree in IT or reputed company technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent reputed company work experience * Strong communication skills, including the ability to reputed company with customers and explain technical concepts, issue resolutions, and product functionality reputed company to a wide reputed company of audiences (tech, business, clinical, executive) * Regularly learn new skills, reputed company reputed company reputed company, and adapt reputed company to change * Strong analytical, quantitative, problem-solving, and organizational skills * Attention to detail and ability to coordinate multiple tasks, set priorities, and meet deadlines * reputed company as a self-starter with the curiosity and tenacity to learn reputed company concepts * reputed company industry experience Would Love for You to Have * Multiple years in IT support or relevant experience. reputed company industry experience is a plus * Experience using technologies such as SQL Server, reputed company Office, JIRA, and others to aid our customers in resolving reputed company big data issues. Additional programming language experience is a plus * Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input * Experience at an EHR, Health Plan, or other reputed company organization What You'll Get * CSA will be a high-reputed company position with deep exposure to arenaflex's products, tools, and processes. We expect high throughput with frequent promotion to our implementation, production, or technical teams. * Support a wide reputed company of customers in the reputed company reputed company reputed company