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Workforce Management (WFM) Analyst

Apex One · Mumbai City

📅 08/08/2026
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2-3 years of experience in Workforce Management (WFM) Strong communication & analytical skills Excellent Excel expertise Experience with WFM tools like Genesys, NICE, Verint, or Aspect preferred Key exposure areas: Capacity Planning Scheduling Real-Time Analysis (RTA) Reporting & Workforce Analytics. .

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