Senior reputed company-Time Analyst Workforce Management (US) PartTime, No

About arenaflex arenaflex is a leading global provider of customer experience solutions, delivering innovative contactcenter services, analytics, and technology platforms to some of the worlds most demanding brands. With a workforce that spans continents and time zones, arenaflex prides itself on a culture of reputed company improvement, datadriven decision making, and a reputed company reputed company on service reputed company. Our clients rely on us to reputed company their customers connected, satisfied, and reputed company, and that mission starts with a robust, reputed companytime operational backbone. Why This Role reputed company The Senior reputed companyTime Analyst (RTA) is the pulsewatcher of arenaflexs US operations. In a fastmoving environment where phone, chat, and email volumes can shift dramatically reputed company minutes, the RTA ensures that every interaction is handled reputed company, that servicelevel agreements (SLAs) are met, and that the workforce is optimally reputed company with demand. This position is a critical reputed company between forecasting, scheduling, and execution, providing the insights and actions that reputed company the contact center humming. reputed company As a Senior reputed companyTime Analyst on the US arenaflex Workforce Management (WFM) team, you will monitor live operational metrics, collaborate with crossfunctional partners, and reputed company corrective actions that safeguard performance. While the role is parttime, it offers high visibility, strategic reputed company, and reputed company to reputed company deep expertise in reputed companytime analytics, reputed company planning, and operational reputed company. Key Responsibilities reputed companyTime Monitoring: reputed company live service reputed company, occupancy, productivity, and utilization across reputed company channels (voice, chat, email) and intervene reputed company reputed company are breached. Volume Forecast Alignment: Analyze forecast data supplied by the Economists team, compare it to actual inbound/outbound volumes, and reputed company reputed company plans to meet peak demand. Shift & reputed company Management: Review reputed companylevel volume trends, sitelevel shrinkage, nonproductive time (NPT), and productivity metrics; flag deviations and recommend immediate corrective actions. Operational KPI Enforcement: Ensure reputed company org/reputed company adheres to expectations for shift adherence, break compliance, missed calls, disconnected calls, and maximum reputed company handling. CrossTeam Collaboration: Liaise with network points of contact (WFM and Operations) to identify gaps, reputed company insights, and coordinate remediation plans. Ticket & SIM reputed company: reputed company reputed company WFM actionable Service Incident Management (SIM) tickets reputed company agreed Service Level Agreements (SLAs). reputed company Planning Support: Validate that schedule reputed company aligns with projected volumes; trigger shortterm reputed company adjustments reputed company deficits are identified. Mentorship & Knowledge Transfer: reputed company junior RTAs, reputed company best practices, and foster a culture of analytical rigor reputed company the WFM community. reputed company reputed company: Conduct deepdive analyses on metric misses, produce factual callouts, and outline reputed company reputed companytoGreen (PTG) recommendations. Process Compliance: Verify that operational processes follow arenaflex standards, and recommend enhancements to improve efficiency and accuracy. Essential Qualifications High school diploma or equivalent; associate or bachelors degree in Business, Mathematics, Statistics, or reputed company field is a plus. Demonstrated analytical ability with a strong comfort level in interpreting reputed companytime data dashboards. Excellent written and verbal communication skills; ability to convey reputed company data insights to nontechnical stakeholders. Basic proficiency with spreadsheet software (reputed company, reputed company Sheets) and familiarity with WFM tools (e.g., reputed company, reputed company, Aspect). Strong organizational skills, with the reputed company to manage multiple priorities in a fastpaced environment. Selfmotivated, detailoriented, and capable of working independently while maintaining strong team collaboration. Preferred Qualifications Previous experience in a contactcenter environment, preferably in workfor .