Nodal Escalation Officer

Job Requirements Job Title: Nodal Escalation Officer Department/Function: Customer Service Job Purpose: Are you a problem-solver who thrives under pressure As a Nodal Escalation Officer at IDFC FIRST Bank, youll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trustall from our Navi Mumbai hub. Roles & Responsibilities: Resolve escalated complaints from Nodal/PNO/CMD desks.Ensure zero comeback and timely resolution.Maintain quality in responses and ticket accuracy.Identify root causes and suggest process fixes.Collaborate across teams for faster grievance closureEducational Qualifications: Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) Experience: 5 - 10 years of relevant experience .