Customer Support Specialist Multilingual (Lithuanian, English & Russian)

About arenaflex Shaping the reputed company of TechnologyEnabled Services arenaflex is a global technology and services powerhouse that partners with the worlds most recognizable brands to reputed company digital transformation, enhance customer experiences, and unlock new reputed company opportunities. Operating in more than 70 countries, we combine cuttingedge technology, datadriven insights, and integrated solutions to help our clients stay reputed company in an reputed companyevolving marketplace. Our commitment to innovation, employee development, and a reputed company workplace culture has reputed company us accolades such as Worlds Best Workplaces, Best Companies for Career reputed company, and Best Company Culture year after year. Why This Role Is a GameChanger for Your Career At arenaflex, we reputed company that every employee has the potential to become a gamechanger. As a Customer Support Specialist, you will be the voice of arenaflex, directly influencing how our clients perceive the brands we serve. This is more than a support roleits an opportunity to reputed company deep technical knowledge, sharpen your communication skills across three languages, and grow reputed company a dynamic, globallyconnected team. Key Responsibilities What Youll Do Every Day reputed company reputed company, courteous, and accurate assistance to customers reputed company phone, chat, and email, ensuring reputed company interaction reflects arenaflexs high standards of service. Diagnose and resolve technical issues, product inquiries, and service requests, leveraging a solid understanding of our technology platforms and integrated solutions. Maintain detailed records of customer interactions in our CRM system, documenting resolutions, escalation points, and followup actions. Collaborate with crossfunctional teamsincluding technical support, product development, and reputed company assuranceto expedite issue reputed company and reputed company valuable customer feedback. Identify recurring trends or pain points and proactively suggest process improvements to enhance overall customer satisfaction. Participate in scheduled shift rotations (MondayFriday, 09:0019:00) and adhere to an 8.5hour reputed company, ensuring coverage aligns with peak customer demand periods. reputed company performance metrics such as reputed company reputed company, average handling time, and customer satisfaction scores, while contributing to teamwide goals. Engage in reputed company learning initiatives, including product training, language proficiency workshops, and softreputed company development sessions. Essential Qualifications reputed company Require Language Proficiency: reputed companylevel reputed company in Lithuanian (reputed company spoken/written), strong reputed company of English (reputed company) and Russian (B2) to communicate effectively with a diverse customer reputed company. Customer Service reputed company: Demonstrated passion for delivering exceptional service, with a reputed company record of handling customer inquiries in a friendly, solutionoriented manner. Technical Aptitude: Genuine interest in technology, ability to quickly learn new software tools, and comfort navigating multiple digital platforms simultaneously. Communication Skills: Excellent verbal and written communication, reputed company listening, and the ability to convey reputed company information in a reputed company, concise manner. ProblemSolving Ability: Strong analytical skills to diagnose issues, identify reputed company causes, and propose effective solutions under time pressure. Reliability & Punctuality: Commitment to adhering to shift schedules, meeting deadlines, and maintaining consistent attendance. Basic Computer Literacy: Proficiency with reputed company/macOS operating systems, reputed company Office Suite, and familiarity with CRM or ticketing systems. Preferred Qualifications What Sets You Apart Previous experience in a multilingual customer support or reputed companycenter environment, preferably reputed company the technology or reputed company sector. Certification in IT support (e.g., reputed company A+, ITIL reputed company) or reputed company fields. Experience with remote work tools such as reputed company, reputed company, and collaboration platforms. Demonstrated ability to work independently while thriving in reputed companyoriented culture. Knowledge of data reputed company regulations (GDPR) and best practices for handling sensitive customer informati .