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Job Title HR Operations Designation Executive Job Type Full - Time Department Human Resources Location Gurugram Domain Operations/ Shared Services Purpose of the role: We are seeking a detail-oriented and proactive HR Operations Executive with experience in employee insurance administration and claims processing. The role involves managing day-to-day HR operations, employee records, onboarding and offboarding activities, HR documentation, and coordinating employee insurance claims while ensuring compliance with company policies and statutory requirements. : HR Operations - Manage end-to-end onboarding, including orientation, documentation, and coordination with departments. - Coordinate with departments for employee transfers, promotions, and terminations. - Conduct background verifications in compliance with policies and legal requirements. - Coordinate employee medical insurance, including enrollment and claims management. - Analyze HR data, identify trends, and prepare reports for data-driven decision-making. - Maintain accurate employee information in HR systems and databases. - Stay updated on HR best practices, labor laws, and regulations. - Support HR policy development and implementation. Insurance Claims Management - Act as the primary point of contact for employee insurance-related queries. - Coordinate with insurance providers, TPAs, and employees for claim submissions and processing. - Review claim documents for completeness and accuracy before submission. - Track claim status and provide timely updates to employees and management. - Assist employees in understanding insurance perks, coverage, and claim procedures. - Maintain records of claims, reimbursements, and insurance enrollments. - Support policy renewals, additions, deletions, and employee enrollment processes. Employee Support & Coordination - Respond to employee queries related to HR policies, benefits, and insurance matters. - Conduct employee orientation sessions covering benefits and insurance programs. - Liaise with internal departments and external vendors to resolve operational issues. - Generate HR and insurance-related MIS reports as required. The characteristics we are looking for are: - Bachelor's degree in HR, Business Administration, or a related field. - 2+ years of experience in HR operations or similar roles. - Knowledge of HR processes, policies, and compliance. - Excellent communication skills and proficiency in HRIS. - Proficiency in MS Office (Excel, Word, PowerPoint). - Excellent documentation and record-management skills. - Strong analytical and problem-solving abilities. - Highly organized with attention to detail and ability to prioritize. - Proactive, self-motivated, and able to work independently and collaboratively. Interfaces: - Reports to the HR Manager - Direct Reports : NA - Internal Stakeholders: Various internal departments, HR & Admin team, Finance Team. - External Stakeholders: Vendors, Insurance companies, TPAs. .