Head of Operations

Lead the overall operations of OPD, IPD, Emergency, OT, ICU, Diagnostics, Pharmacy and Support Services.Ensure smooth coordination between medical, nursing, administration and allied health teams.Drive patient satisfaction initiatives and improve patient experience.Monitor key operational KPIs such as bed occupancy, average length of stay, patient turnaround time, revenue per occupied bed and discharge efficiency.Develop and implement operational policies, SOPs and quality improvement initiatives.Ensure compliance with NABH standards and all applicable statutory and regulatory requirements.Manage hospital budgets, optimize operational costs and improve productivity.Oversee facility management, housekeeping, biomedical engineering, security and maintenance.Lead manpower planning, workforce productivity and staff performance management.Coordinate with insurance/TPA teams to improve claim processing and billing efficiency.Support business development initiatives and growth strategies.Handle patient grievances and ensure timely resolution.Lead emergency preparedness, risk management and disaster response planning.Prepare and present operational and MIS reports to senior management.What do we look for 1015 years of experience in hospital administration or healthcare operations.Minimum 5 years in a senior leadership role in a multi-specialty hospital (200+ beds preferred).Experience with NABH accreditation, hospital quality systems, and healthcare compliance.Strong financial, operational and people management skills.Compensation: 70,000.00 - 150,000.00 per month Benefits: Cell phone reimbursementHealth insuranceLeave encashmentLife insuranceProvident FundWork Location: In person .