Human Resources Service Excellence, Reporting Analyst

The Opportunity:Avantor is looking for Human Resources Service Excellence, Reporting Analyst is responsible for gathering, analyzing, and interpreting data to improve service delivery across the organization. The role involves generating reports and insights that support decisionmaking, track performance metrics, and drive continuous improvement in service excellence. Support the Service Excellence team focused on HR ReportingGather, analyze, and summarize data and trends from multiple sources to generate accurate reportsDesign and produce regular and adhoc reports on for stakeholders, including senior management and department headsCollaborate with various teams to consolidate information for reportingUse data visualization tools to highlight data and trends for leadership reviewEnsure accuracy and integrity of the data and reports generatedMonitor and evaluate the relevance and usability of the reports producedEnhance existing reporting systems and introduce new ways to view dataStay updated on the latest reporting trends and technologiesAbility to write and generate workday reporting Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processesData Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insightsDashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service DepartmentKPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvementRequest Management: Manage incoming requests for new dashboards, data corrections, and reporting changesDocumentation: Maintain clear documentation of code, data models, and automation processesData Integrity: Ensure the accuracy and integrity of data through regular testing and validationEXPERIENCE:2+ years of relevant experience in Reporting, Data Analysis, or a similar roleProficiency in using data visualization and reporting toolsProven experience in gathering, analyzing, and presenting data in the form of comprehensive reportsExperience in performing quality checks and validations on reports and data setsProven track record in successfully generating accurate and useful reports to aid business decisionsFamiliarity with data analysis principles, reporting techniques, and industry best practicesStrong understanding of Excel and the ability to use it for advanced data analysis and automationExperience building and maintaining dashboards in tools such as Tableau, Power BI, or similarAbility to analyze complex data sets, identify trends, and automate systems for improved efficiencyStrong communication skills to explain complex data to nontechnical stakeholdersBachelors degreeExperience in a customer service or call center environment is preferredProficiency using Workday and Service Now (SNOW)SKILLS AND COMPETENCIES:Reporting ExpertiseData Analysis SkillsTechnical SkillsExcellent Communication SkillsAttention to DetailTime ManagementCritical ThinkingProblem Solving SkillsCollaboration SkillsConfidentialityCustomer focus- internal and externalCourageous LeadershipCultivating innovationDrive for resultsAccountabilityCollaborative EffortBias for actionDisclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances lifechanging science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We .