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Roles and Responsibilities - Conduct call audits to ensure compliance with quality standards and industry regulations. - Perform root cause analysis (RCA) on calls to identify areas for improvement. - Utilize QC tools such as 7QC, Pareto Analysis, and Voice Audits to evaluate call quality. - Collaborate with team members to resolve issues and implement corrective actions. - Participate in quality monitoring activities to maintain high-quality service delivery. Desired Candidate Profile - 4-9 years of experience in international call quality assurance or related field. - Robust understanding of call calibration, call monitoring, and call quality principles. - Proficiency in using various QC tools such as 7QC Tools, Pareto Analysis software etc. . - Excellent communication skills with ability to work effectively with cross-functional teams. Interested candidate can share updated resume to brindha@gojobs.biz .