🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Customer Service Technical Associate Tier 1 Experience: Not Available to Not Available years Location: Indianapolis, IN, USA Skills: technical customer service processes, connectivity, hardware, software, CRM system, order fulfillment system, Microsoft Office Suite, MS Word, MS Excel, MS PowerPoint, MS Outlook LOCATION Hybrid - 8 days a month in the office: Indianapolis IN or Hagerstown MD OVERVIEW You will enhance the customer experience by addressing technical issues and by providing support. Your role will involve a mix of operational and administrative tasks by ensuring customers receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm 9:00pm ET. Training for the first eight weeks will be 8:00am 5:00pm ET. RESPONSIBILITIES Receive, evaluate, and answer customer problems and issues in a timely manner following established customer service procedures via phone and email Maintain or exceed quality performance metrics, including call monitoring scores Communicate and explain information and data to customers and other team members Utilize critical thinking Test software to identify bugs and potential fixes Assume remote control over customers computers to resolve problems Escalate more complex issues for resolution Helps with post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services This position does not involve programming or systems administration QUALIFICATIONS Education: 2+ years experience in a B2B technical service role or equivalent education Experience: Knowledge of the technical customer service processes Excellent verbal and written communication skills Troubleshooting and solving technical issues (connectivity, hardware, and software) Working with professionals via phone and email Building rapport with co-workers and customers Gathering and analyzing customer data and user requirements. Integrating information from multiple sources quickly and accurately. Demonstrated ability to prioritize and manage multiple projects. Working in a fast paced, agile, and changing workplace. Experience documenting information in a CRM system. Experience using an order fulfillment system. Experience with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook TRAVEL < 5% for occasional team meetings #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure were getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation $34,300.00 - $57,400.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
WorkMundi offers free interview rehearsal with browser voice (no AI, unlimited attempts) and a paid AI interview tool that listens and writes your answers live. Use one before you apply.