Product Support Executive

Job Description: Product Support Executive Job Title: Product Support Executive Experience: 1+ Years Location: Bangalore Employment Type: Full-time Job Summary We are looking for a proactive and customer-focused Product Support Executive to provide technical and functional support to customers. The ideal candidate should have excellent communication skills and experience interacting with clients to resolve product-related issues while ensuring a high level of customer satisfaction. Key Responsibilities Provide product support to clients via email, chat, and phone.Handle client communication professionally and build strong customer relationships.Troubleshoot and resolve product-related issues within defined timelines.Understand customer requirements and provide appropriate solutions.Escalate complex technical issues to the relevant internal teams.Coordinate with Product, Engineering, and QA teams for issue resolution.Maintain accurate records of customer interactions in the CRM or ticketing system.Follow up with clients to ensure timely issue resolution and customer satisfaction.Prepare and maintain product support documentation and knowledge base articles.Ensure adherence to service level agreements (SLAs).Requirements Bachelor's degree in any discipline.Minimum 1 year of experience in Product Support, Technical Support, or Customer Support.Excellent verbal and written communication skills in English.Strong client communication and stakeholder management skills.Ability to troubleshoot and resolve customer issues effectively.Experience with CRM or ticketing tools is an added advantage.Basic knowledge of software applications or SaaS products is preferred.Strong analytical, problem-solving, and time management skills.Willingness to work in rotational shifts, if required.Preferred Skills Product SupportClient CommunicationCustomer Relationship ManagementEmail & Chat SupportTechnical TroubleshootingCRM/Ticketing ToolsProblem SolvingTime ManagementTeam CollaborationMS OfficeSalary: Best in the industry (based on experience and interview performance). Compensation: 25,000.00 - 45,000.00 per month Benefits: Provident FundWork Location: In person .