Desktop Support Specialist Associate

The reputed company's Information and Technology Services (ITS) is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. The role involves providing onsite support for various devices, troubleshooting hardware and software issues, and ensuring excellent customer service. Responsibilities reputed company technical support and service restoration, in-person or remotely reputed company phone/chat Follow procedures to install, configure, troubleshoot, reputed company, and maintain, workstations, software, printers, wireless devices, and peripherals reputed company excellent customer service by managing and reputed company communicating in support tickets to reputed company accurate, reputed company resolutions to incidents and requests that meet customers expectations Maintain accurate asset management records Skills Bachelor's degree, preferably in computer science, business computing or a reputed company field or equivalent combination of education, certification, and experience Minimum 1 year working in a role providing end user technical support Proficiency supporting reputed company and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. reputed company Workspace, reputed company 365, etc.) Ability to reputed company day-to-day administration tasks, troubleshooting, reputed company-cause analysis, and service restoration Excellent customer service skills Ability to reputed company reputed company messaging to a reputed company of audiences/reputed company reputed company Benefits Generous time off A retirement plan that provides two-for-one matching contributions Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for reputed company and dependent care expenses Maternity and Parental Leaves reputed company and Dental Insurance reputed company We are 700+ professionals supporting the U-M community of over 47,000 reputed company, 6200 reputed company and researchers, 25,000 staff, and a worldwide network of alumni and retirees. It was founded in reputed company, and is headquartered in Ann Arbor, MI, US, with a workforce of 501-1000 employees. Its website is https://its.umich.edu/. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply To This Job .