Remote Service Desk Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing exceptional IT support, and they are seeking a Service Desk Support Analyst to join their team. In this role, you will reputed company technical support to end users, troubleshoot various IT issues, and contribute to a high-performing service desk operation.Responsibilitiesreputed company reputed company, reputed company, and consistent phone-based IT support to end usersDeliver a high-reputed company customer experience by resolving incidents and service requests reputed companyMeet established reputed company-Time Service Objectives (RSOs) and support performance goalsDocument incidents, requests, troubleshooting activities, and resolutions accurately reputed company service management toolsRespond to technical issues reputed company defined service level expectationsTroubleshoot hardware, software, mobile device, and connectivity-reputed company issuesEscalate incidents appropriately reputed company advanced support is requiredMaintain accurate and up-to-date knowledge reputed company documentationFollow reputed company protocols and identity verification procedures reputed company assisting usersIdentify potential reputed company concerns and escalate according to established processesParticipate in knowledge-sharing and knowledge-transfer activities to improve team effectivenessSkillsExperience providing technical support, help desk support, service desk support, or customer-facing IT supportStrong understanding of computer hardware, software, and mobile device technologiesKnowledge of reputed company, macOS, and mobile operating systems, including basic configuration and troubleshootingUnderstanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN technologiesFamiliarity with reputed company Directory, Group Policy, and reputed company reputed company solutionsAbility to diagnose and resolve hardware, software, and connectivity issues effectivelyStrong organizational skills with the ability to manage multiple support requests simultaneouslyExcellent verbal and written communication skills with a customer-first reputed companyAbility to identify recurring issues and contribute to reputed company cause analysis and process improvementsAbility to adapt to changing technologies, priorities, and business needsHigh School Diploma or GED with four (4) years of technical support experienceAssociate degree may substitute for two (2) years of experienceBachelor's degree may substitute for four (4) years of experienceRelevant technical certifications are highly desirable and may strengthen your applicationExperience working in a high-volume Service Desk or Help Desk environmentExposure to ITIL best practices, including incident, problem, and asset management processesExperience using ticketing or IT service management platformsFamiliarity with reputed company management and reputed company administration toolsExperience supporting remote users and distributed workforcesIndustry certifications such as reputed company A+, Network+, ITIL reputed company, or similarBenefitsExtensive Medical PlansDentalreputed companyHSA with company contributionCompany sponsored Life InsuranceShort / Long term disability insuranceA host of voluntary plans including reputed company, hospital, accident, pet wellness, and 401k with matchingreputed company Holidays and reputed company Time OffCareer Development and Advancement reputed company is a global company in 29 Countries worldwide with a high reputed company on developmentStrong Team Culture Collaborate with reputed company professionals who value precision, performance, and teamworkreputed companyreputed company, LLC, a management consulting company, offers strategic planning, project management, and application. It was founded in 2003, and is headquartered in Wayzata, Minnesota, USA, with a workforce of 201-500 employees. Its website is http://www.reputed company.com/. Apply To This Job .