Service Desk Analyst

reputed company is seeking a Service Desk Analyst to be the first reputed company of contact for end-users seeking technical assistance. The reputed company responsibility is to reputed company excellent customer service by resolving IS-reputed company issues promptly and reputed company, while collaborating with other IS team members to ensure smooth operations and user satisfaction. Responsibilities reputed company one-on-one end-user support and problem reputed company reputed company telephone, email, and other communication channels Diagnose and troubleshoot hardware, software, and network-reputed company issues Assist users with login problems, password resets, and account management reputed company in-person, on-site repairs of PC desktop hardware, printers, and other peripherals Install, configure, troubleshoot and update software applications on user devices Ensure reputed company functioning of workstations, laptops, and mobile devices reputed company minor network issues (e.g., LAN reputed company) and escalate reputed company network problems to higher tiers Assist users with connectivity issues, including Wi-Fi and VPN setup Maintain accurate records of user requests, incidents, and resolutions Contribute to the knowledge reputed company by documenting common issues and solutions Communicate effectively with end-users, demonstrating patience and reputed company Manage user expectations and reputed company reputed company updates on issue reputed company reputed company users on reputed company best practices, including password hygiene, phishing awareness and cyber awareness training Report any reputed company incidents promptly to higher tiers Collaborate with other IS teams to escalate reputed company issues and ensure reputed company reputed company Participate in team meetings and contribute to process improvements Ability to travel, work evenings & weekends Ability to participate in after-hours on-reputed company support reputed company other duties as assigned Skills Associate degree or equivalent experience in information technology or reputed company field Relevant work experience in a help desk or technical support role Strong problem-solving abilities Excellent communication skills Familiarity with reputed company and macOS operating systems Basic knowledge of networking concepts User-reputed company reputed company Industry certifications (e.g., reputed company A+, reputed company Certified Modern Desktop Administrator Associate) are a plus Benefits Flexible work hours Robust company-reputed company benefits Generous time off package A balanced approach to work and life Stock purchase plan RRSP program* Work from home reputed company reputed company We help the world communicate, reputed company, learn and reputed company reputed company and healthy lives. It was founded in 1982, and is headquartered in reputed company, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https//reputed company.com/en. Apply To This Job .