Technical Lead - Node.js/React.js - Omnichannel Dialer Platform

Roles & Responsibilities: Were building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, youll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions. What Youll Do: - Lead design & development of our AI-powered omnichannel dialer platform. - Architect scalable SaaS systems using modern full-stack and cloud technologies. - Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR, TCPA). - Build real-time monitoring, analytics & reporting dashboards for managers and supervisors. - Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing. - Mentor developers, enforce coding standards, and lead sprint delivery. - Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features. Ideal Candidate: Primary Skills (Must-Have): - Strong experience in Node.js, React.js, and modern JavaScript/TypeScript. - Solid database expertise: PostgreSQL, MongoDB/Redis (preferred). - Proven SaaS architecture experience on AWS/GCP/Azure. - Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab. - Excellent problem-solving, architecture, and leadership skills. - 9-13 years in software development, including 3+ years leading teams. Secondary Skills (Good to Have): - Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines. - Knowledge of SIP, WebRTC, and telephony systems. - Familiarity with autodialer modes: predictive, power, progressive, preview. - CRM integration experience with Salesforce, HubSpot, Zoho. - Understanding of compliance standards (DNC, GDPR, TCPA). - Experience with real-time analytics dashboards and call center KPIs. Bonus Skills: - AI/ML: NLP, STT, LLMs for intelligent call handling & summarization. - Speech analytics, transcription, or AI-driven quality monitoring .