Back Office Manager/ Senior Manager OTC (Accounts Receivable) (C

Job Title: Back Office Manager/ Senior Manager OTC (Accounts Receivable) Domain: Order to Cash (Cash Application & Collections) Preferred Industry: Logistics Job Summary We are looking for an experienced Back Office Manager to oversee Order-to-Cash (OTC) operations, specifically in Accounts Receivable, Cash Application, and Collections. The role involves managing end-to-end back-office functions, ensuring SLA adherence, driving productivity, and achieving financial targets. Key Responsibilities Manage OTC operations including Accounts Receivable, Cash Application, and Collections Ensure delivery meets client SLAs and contractual obligations Oversee daily back-office production and team performance Drive productivity and process improvements to achieve financial targets Manage budgets, profitability, and resource planning Lead and mentor Assistant Managers, Supervisors, and teams Handle client interactions and maintain strong stakeholder relationships Monitor operational metrics and present performance reports Ensure process compliance with BPMS/ISO standards Support hiring, training, and workforce development Required Skills Strong leadership and people management skills Excellent communication and stakeholder management Strong knowledge of OTC cycle (AR, Cash Application, Collections) Analytical and problem-solving abilities Strong organizational and multitasking skills Ability to handle escalations and client interactions Positive attention to detail Technical Skills Proficiency in MS Office (Excel, PowerPoint, Word, Outlook) Experience in budgeting, financial tracking, and workforce planning Preferred Profile Candidates with Logistics industry experience Strong exposure to OTC processes (AR, Cash Application, Collections) Compensation: 1,500,000.00 - 1,700,000.00 per year Benefits Health insuranceProvident Fund Work Location: In person . .