Customer Care Executive- International Voice and Healthcare

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints. As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations. Able to manage difficult customer issues while working in a fast-paced environment Determine the reason for escalation and best course of action to assist consumers. Engage our consumers with the highest level of respect and dignity. Document all resolution efforts for each account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and in a timely manner. Calls are majorly inbound and over a period may move to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage Eligibility : Freshers : Extremely Good Communication skills Experienced: Atleast 6 months of International voice process experience Perks - 2 way cab serviceThis is a complete night shift Benefits: Health insurance Provident Fund Compensation: 25,000.00 - 45,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Work Location: In person .