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Service Desk Support Engineer | IT Helpdesk | Pune | Immediate Joiners Job Description Service Desk Support Engineer Job Location: Pune Experience: 15 Years Salary: Up to 5.5 LPA (Based on Experience) Qualification: Any Graduate / BE / B.Tech / BCA / B.Sc / MCA Notice Period: Immediate to 15 Days Preferred Job Summary We are hiring Service Desk Support Engineers to provide first-level technical support to global users. The ideal candidate should possess excellent communication skills, strong troubleshooting abilities, and experience in handling IT incidents through ticketing tools. Key Responsibilities Provide Level-1 IT Service Desk support via Phone, Email, and Chat. Diagnose and resolve hardware, software, network, and application issues. Log, assign, track, and resolve incidents using ITSM ticketing tools. Troubleshoot Windows OS, Microsoft Office 365, Outlook, VPN, Active Directory, and basic networking issues. Perform password resets, user account management, and access provisioning. Escalate unresolved issues to Level-2/Level-3 support teams. Meet SLA, productivity, quality, and customer satisfaction targets. Maintain accurate documentation of incidents and resolutions. Support global customers in rotational shifts. Required Skills Excellent verbal and written English communication. Strong customer service and troubleshooting skills. Windows 10/11 Administration. Active Directory User Management. Office 365 Support. Outlook Configuration. VPN Support. Remote Desktop Support. Basic Networking (DNS, DHCP, TCP/IP). Ticketing Tools (ServiceNow, Remedy, Jira, Freshservice, BMC Remedy). ITIL Fundamentals (Preferred). Preferred Skills International Voice Process experience. IT Helpdesk / Technical Support experience. Knowledge of Azure AD or Microsoft Intune is an added advantage. Experience supporting global clients. Perks & Benefits Attractive Salary Package Performance Incentives Health Insurance Cab Facility (Company Policy) Career Growth Opportunities Training & Certification Support Multinational Work Environment 7676809765 8722244472 9743779000 Interested candidates, please send your updated resume to: whmshineprofiles@gmail.com www.WhiteHorseManpower.in White Horse Manpower Consultancy Private Limited
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.