🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job description Job Summary The Technical Support is the first point of contact for users seeking technical assistance. The role involves handling basic IT support issues, Hardware Support, Server Support, logging incidents, and ensuring timely resolution or escalation as per defined SLAs. Key Responsibilities Provide first-level technical support via phone, email, or chat Log and track all incidents and service requests in the ticketing tool Diagnose and resolve basic hardware, server, software, and network issues Troubleshoot issues related to: Windows OS / basic Mac support MS Office / O365 Email & Outlook issues Password resets / account unlocks Follow standard SOPs and knowledge base articles Escalate unresolved issues to L2/L3 teams Ensure adherence to SLAs and response timelines Maintain proper documentation of issues and resolutions Educational Qualification Graduate/Undergrate Contact on below Numbers Komal - 9209402178 AdhyaShree - 7391054306 Akanksha - 7391 054 304 Aishwarya - 87999 87538