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Company Description Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world Lead and manage a 24x7x365 offshore operations team across multiple technology domains Ensure operational excellence in the delivery of services including incident response change management patching and performance optimization Drive continuous improvement in monitoring automation and runbook development Collaborate with onshore SMEs and stakeholders to align on SLAs KPIs and strategic initiatives Maintain compliance with security audit and regulatory requirements Provide escalation support and root cause analysis for critical incidents Manage team capacity shift schedules and training to ensure round-the-clock coverage Qualifications Technology Domains Managed 1 Virtualization Compute VMware vCenter ESXi vMotion vSAN SRM VDI vRealize Automation vRA vROPs CWOM Dell Cisco UCS hardware VxRail 2 Storage Backup NetApp Dell PowerStore Unity AWS FSx XtremeIO SnapMirror SnapVault CIFS DFS SAN zoning Veritas NetBackup IDPA Dell Apex Backupify Avamar Data Domain 3 Cyber Vault Cleanroom Cyber recovery infrastructure OWL Diode SecureCopy CyberSense 4 Cloud Identity Azure AD AWS SSO SharePoint Online M365 backup Power BI Gateway ODBC Athena Workspace 5 Application Platform Support Geneva Advent Citrix CVAD NetScaler MCS ControlUp FTP WSFTP PGP scripting ZLTech Sitefinity SharePoint 6 Monitoring Automation SolarWinds Data Insights CloudIQ ControlUp Patch management across platforms and applications 7 Windows Server Management Windows patching cluster setup VM provisioning decommissioning 8 Security Compliance SOX reporting vulnerability remediation open share cleanup Qualifications Bachelor s degree in Computer Science Engineering or related field 8 years of experience in IT operations with 3 years in a leadership role Proven experience managing offshore teams in a 24x7 environment Robust understanding of enterprise infrastructure technologies Excellent communication coordination and stakeholder management skills ITIL certification or equivalent experience in service management preferred Preferred Skills Experience with automation and scripting PowerShell Python etc Familiarity with regulatory compliance frameworks SOX ISO etc Exposure to Agile DevOps methodologies and tools Jira Confluence Additional Information Compensation - 40 lakhs pa .