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AM HR Ops - Call Center

Frankfinn · Gurugram

📅 08/08/2026
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Job Summary AM HR Ops - Call Center Location Gurugram, Haryana, India Experience 3 to 6 years Education MBA (HR preferred) or equivalent Post Graduate Degree Age & Gender Age - 25 to 30 Years Gender - Male/Female Responsibilities End-to-End Lifecycle Management. Employee Engagement & Retention. Grievance Handling & Employee Relations. Performance Management System (PMS). New Hire Orientation & Handholding. Rewards & Recognition (R&R). HRIS & Reporting. Background Verification (BGV). Requirements 3 to 6 years of experience (Prior experience in BPO / Call Center / Customer Support HR Ops is highly preferred) Proficient in MS Excel (for tracking attendance, rosters, and attrition metrics) and HRIS systems. Mandatory Skills Life Cycle Management Employee Engagement Retention Grievance Handling Performance Management HRIS Systems Background Verification Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
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For people searching Call Center

5,084 call center jobs open right now — here's where they are

Most are in one country. Use that to narrow your search and stand out.

5.084Jobs
3.901CO
10%EN

WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.

About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.

The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.

When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.

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