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Assistant Manager -Customer service &B Inventory (Kolkata)

Nameless · Kolkata

📅 08/08/2026
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Role Summary: - A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services. - A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention. Roles and Responsibility: - Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries. - Track customer interactions and follow-ups. - Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies - Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries - Experience in processing orders for variety of products in a timely and accurate manner - Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team - Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness - Monitor OTIF and drive for improvement - Timely resolution of customer complaints and discrepancies Requirements: - 6-10 experience in supply chain management. - Any Graduate as educational qualification, MBA is desirable - Excellent knowledge of warehouse operations - Valuable knowledge of MS excels and SAP system - Strong verbal communication skills - Excellent verbal communication skills - Strong problem solving and interpersonal skills - Customer service orientation .
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