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Roles and Responsibilities - Manage and support Order-to-Cash (OTC) processes including Billing, Collections, and Cash Application - Perform account operations tracking, process compliance, and administrative activities with minimal supervision - Work closely with cross-functional teams such as Finance, Revenue, Sales, and Resource Management to ensure smooth operations - Assist in monthly, quarterly, and yearly financial closing activities - Handle invoice generation, payment follow-ups, and customer account reconciliation - Identify and resolve discrepancies in billing, payments, and accounts receivable - Ensure adherence to process guidelines, SLAs, and compliance standards - Analyze data and provide insights or process improvement suggestions to enhance efficiency - Coordinate with internal stakeholders to ensure timely execution of tasks and deliverables - Support client onboarding activities and account governance processes - Participate in testing (UAT) and implementation of process/system changes when required - Maintain accurate records and ensure data integrity across systems (SAP/ERP tools) Key Skills Required - Strong understanding of Order-to-Cash (OTC) cycle - Hands-on experience in Billing, Collections, or Cash Application (multi-process preferred) - Working knowledge of SAP or any ERP system - Positive analytical and problem-solving skills - Strong communication and stakeholder management skills - Proficiency in MS Excel and MS Office tools Desired Candidate Profile - 2-4 years of experience in Account Operations or related field with expertise in OTC/AR processes. - Bachelor's degree in any specialization (B.B.A., B.M.S., B.Com). - Proficiency in using SAP software for accounting purposes; knowledge of other ERP systems an added advantage. .