Hiring For Customer Support Specialist (Noida)

Job Type: Full-Time Shift & Week offs : US Rotational Shifts & Rotational offs Experience: 1 to 6 years in International Customer Support (Voice) Location: Noida & Gurugram Working days : 5 days Qualification : Graduates/Undergraduates We are seeking dynamic and customer-focused professionals to join our International Customer Support team. The ideal candidate should possess excellent English communication skills, a customer-first mindset, and the ability to provide exceptional support to customers in the US market. Key Responsibilities - Handle inbound and outbound customer interactions via calls. - Resolve customer inquiries, concerns, and service requests in a timely and professional manner. - Deliver outstanding customer service while maintaining quality and productivity standards. - Accurately document customer interactions and update CRM systems. - Identify customer needs and provide appropriate solutions. - Escalate complex issues to the relevant teams when necessary. - Maintain a high level of professionalism and empathy during customer interactions. - Meet individual and team performance metrics, including customer satisfaction and service levels. Required Skills & Qualifications - Excellent verbal and written communication skills in English. - Strong interpersonal, listening, and problem-solving abilities. - Ability to communicate confidently with international customers. - Basic computer proficiency and familiarity with CRM tools. - Ability to multitask and work in a fast-paced environment. - Willingness to work in US shifts/Night shifts. What We Offer - Competitive salary package. - Performance-based incentives. - Career growth and advancement opportunities. - Comprehensive training and development programs. - Dynamic and cooperative work environment. Apply Now!! Interested candidates can share their updated resume on whatsapp. Contact: Shreya Jain ( Recruitment Specialist ) Phone: 9205566985 .