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We are looking for a highly skilled and experienced Customer Support Executive to join our team in the Education / Training industry. The ideal candidate should be an English speaker with excellent communication skills. Roles and Responsibility - Provide top-notch customer support through various channels, including phone, email, and chat. - Resolve customer complaints and issues professionally and promptly. - Collaborate with internal teams to resolve complex customer issues. - Develop and maintain a thorough understanding of products and services. - Identify and escalate potential issues to senior management when necessary. - Continuously improve customer satisfaction and experience. Job Requirements - Excellent communication and interpersonal skills. - Ability to work in a fast-paced setting and handle multiple tasks simultaneously. - Solid problem-solving and analytical skills. - Proficient in using computer software and technology. - Ability to adapt to changing situations and priorities. - Strong attention to detail and organizational skills. .