Customer Support Voice - Take Home - US Process (Pune)

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: International Customer Support Mode of Work: Work from Office Experience : Freshers / Experienced Location: Bengaluru Working Days: 5 days Shift: US Rotationa (Night Shift) Qualification: Any Graduate/ Any PG Salary : 3.5 LPA to 6.75 Cab: Pick and Drop will be provided Notice : Immediate to 15days Roles & Responsibilities: Working Hours - Shift will be in any of United States of America time zones - Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job - Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. - Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities - Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool - Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes - Walk customers/ Provide navigational support on self service portal - Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines - Place outbound calls to customers when required in line with Client / Company guidelines - Work productively whilst maintaining exceptional call/data quality standards in line with targets - Contribute to the team through open and regular communication with peers / supervisors - Adhere to all company or departmental policies and procedures (personnel and operational) - Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process - Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement - Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer - Positive technical aptitude with an ability to learn quickly - Excellent verbal and written communication skills Experience Profile - Prior international BPO work experience preferred Freshers acceptable looking only for immediate joiners For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to .