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Job Summary Under direct supervision, provide customer service support to customers and sales representatives. Customer Service Representative II About Medline: Medline is America's largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 17 manufacturing facilities worldwide and over 25 joint venture manufacturing plants worldwide, along with 45 distribution centers in North America and 50 throughout the world, Medline posted $ 13.9 billion revenue last year. Medline is ranked #27 in Forbes 2019 list of Americas private companies. Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 700 plus associates supporting Medlines healthcare vision across USA, Europe & other International regions. Why join Medline: - A direct, full-time employment in a large, stable, rapidly growing and yet profitable company. - Privately owned company with no public debts. - No ill effects of recent downturn/recession. - First-rate compensation and perks package. - Genuine individual growth potential in this new establishment. - Open door and highly ethical work culture, with due accountability. : This position is responsible to provide World Class Customer Service to Medline's Customers and Sales Representatives Required Skills: - Excellent verbal and written communication skills in English. - Methodic and structured organization skills. - Self-motivated and able to prioritize and organize a busy workload. - Candidate should have positive knowledge in ERP systems (QAD, Mfg.pro preferred) . - Able to work well on own initiative or as part of a team with different cultural and national backgrounds. - Confident in dealing with individuals at all levels internally. Key Responsibilities: Job Specific: - Accurately process and enter sales orders in the ERP system in line with customer purchase orders and requirements. - Achieve daily order entry targets as defined for the role. - Work on EDI, customer follow ups and Complaints management process. - Have a continuous improvement mindset to identify Kaizens and process improvements. - Maintain a high level of accuracy in all tasks performed. - Excellent Verbal and written communication skills with ability to communicate with various counterparts across several regions. - Should have good co-ordination skills, proactive approach and a strong sense of urgency. - Adhere to internal policies, standard operating procedures, and service level agreements (SLAs). - Stay informed about new system features, process updates, and tool enhancements. - Participate in required training sessions to enhance learnings , performance and efficiency. - Undertake any additional responsibilities aligned with the scope and objectives of the role as assigned by the line manager or department head. Must-Have Skills: - Ability to work with customers from different countries, understanding cultural nuances (e.g., indirect communication, hierarchical structures) - Strong problem-solving mindset. - Proactive follow-up and ownership of customer queries. - Ability to handle escalations calmly and efficiently. - Ability to liaise with cross functional teams. - Data accuracy in ERP systems (e.g., SAP, QAD, Oracle etc) Good-to-Have Skills: - Understanding of how customer service integrates into the sales pipeline, account management, or commercial support. - Ability to generate and interpret sales support reports (back orders, fulfillment rate, complaints analysis) - Familiarity with tools like Power BI, Excel dashboards. Work Experience: - Candidate should have 3 to 6 years of Customer Services experience. - Previous experience of working in Healthcare, Medical devices, Medical consumables, and Pharma is a plus. - Hands-on experience on QAD, MFGPRO ERP is a Plus or robust hands on to any other ERP is required. - Experience in related business functions such as customer service, Order management profile is plus. Educational Qualification - Graduation in any discipline is a MUST, candidate with Post graduation in management will be preferred. - Excellent English business communication skills (Read, Write and Speak) - Should possess a good understanding of email etiquette. - Intermediate level of skills in Microsoft Office tools (PPT, Word and Excel) with a desire to learn additional software applications as needed to support and enhance departmental goals. Working Hours: - 10.30 am to 7.30 pm daylight saving .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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