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About This Role Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction. Key Responsibilities Respond to customer emails within the defined SLA Draft clear, professional, and empathetic responses Escalate complex issues to the appropriate teams Maintain logs of all email interactions Follow brand tone and communication guidelines Requirements Excellent written English communication Good typing speed and grammar skills Basic computer and email proficiency Ability to multitask and manage priorities Prior email support experience is an advantage .