Customer Care Manager

We are looking for a Customer Care Manager to join our team at Resources Valley. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers 15,000 - 27,000 and a dynamic environment with opportunities for growth. Key Responsibilities: Handle customer calls in a professional and efficient manner Address customer queries, concerns, and complaints with a problem-solving approach Maintain accurate records of customer interactions and follow-ups Provide timely and relevant information to customers to resolve their issues Work collaboratively with other teams to escalate and resolve complex issues Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates Job Requirements: The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.More about this Customer Care Manager jobPlease go through the FAQs to get all answers related to the given Customer Care Manager jobWhat skills and experience do you need for this Customer Care Manager job Ans : To apply for this Customer Care Manager job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience. How much can you earn in this position Ans : You can earn between 15,000-27,000 per month in this Customer Care Manager position. What shift and timings does this job follow Ans : This Customer Care Manager job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune. How many openings are available for this position Ans : There are 5 openings available for this position. Is this job open for all genders Ans : Yes, this Customer Care Manager job is open for both male and female candidates. What work will you do in this role Ans : As a Customer Care Manager, you will work on skills like International Calling, Query Resolution, Non-voice/Chat Process. Where is this job located Ans : This Customer Care Manager job is located in Viman Nagar, Pune. What kind of candidate is ideal for this job Ans : A candidate with skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience is ideal for this Customer Care Manager job. Why should you apply for this Customer Care Manager job Ans : This Customer Care Manager job offers a salary between 15,000-27,000 per month. This is a Full Time opportunity and has 5 openings available. Candidates can call HR for more info. .