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Constellation OR Customer Service Professional (Chennai)

Credera · Chennai

📅 08/08/2026
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Job Role: LSA Certified Pega Architect Job Type: Full Time Work Mode: Hybrid (3 Days per week Work From Office) Location: Hyderabad, Bangalore, Chennai, Kolkata, Bhubaneshwar, Gurgaon, Pune Job Des cription: We are looking for an accomplished LSA Certified Pega Architect with proven expertise in architecting and developing enterprise-scale Pega applications. The role involves leading solution design, mentoring development teams, enforcing Pega best practices, and ensuring successful delivery of high-quality, scalable solutions. SKILLS & EXPERIENCE Essential Technical Qualification: - Mandatory - Certified Lead System Architect (LSA) (both Part 1 & 2) - Overall, 8 to 9 years and 7+ years relevant Pega experience and at least 3-5 Pega projects implementation. - Proven experience in architecting and implementing end-to-end Pega solutions in large-scale enterprise environments. - Experience in the banking and financial services domain, including project delivery and client handling. - Demonstrated experience in independently leading and owning deliverables. - Hands-on experience with Pega Constellation. - Proven experience in Customer Service framework implementations. - Hands-on experience with Generative AI tools and capabilities. - Experience in solutions development on Pega using Pega forms, workflows, data models, layer cake, integration and Pega mobility. - Hands-on experience across the full software development lifecycle, including design, development, coding, integration, implementation, and deployment within Pega environments. - Strong understanding of Case management concepts, Activities, Flows, SSO Integrations, Connectors, Services and Data Interactions. - Debugging Skills & User Interfaces in PRPC. Pega application upgrade experience from Pega 4/5/6/7 to Pega 8. - Experience of integrating Pega with other Technology Platforms. - Demonstrates excellent customer interaction abilities and strong verbal and written communication skills. - Experience with building security first solutions, authorisation, identity, encryption, authentication, OWASP, SSOA and RBAC. - Experience in working on Agile/Scrum methodologies. - Demonstrated expertise in code review, optimization, and Pega application performance analysis, including performance tuning. Responsible for analysing, identifying, and logging application enhancements and defects. - Pega application upgrade experience from Pega 4/5/6/7 to Pega 8. - Positive understanding of Relational Database Management Systems including architecting and designing for performance and scalability and working with Object to Relational Mapping schemes for distributed data access. - Capable of applying customer standards by reusing existing frameworks or establishing and enforcing appropriate standards in solution development. Proficient in designing and promoting reusable components as enterprise assets. - Support the Quality Assurance (QA) team by implementing necessary configuration changes during testing cycles. - Oversee and execute deployment activities across all environments, including Production. Key Responsibilities: - Lead and mentor the development team, providing technical guidance and support as required. - Responsible for architecting and designing business applications using Pega PRPC and related Pega frameworks. - Drive the design, development, testing, and deployment of scalable and maintainable solutions within the PRPC Rules environment. - Create technical designs, define enterprise class structures, and review infrastructure requirements such as data architecture definitions and data management plans. - Collaborate with the Solution Architect to deliver end-to-end Pega applications and projects. - Understand the customer s enterprise technology landscape and position Pega effectively within the overall architecture. - Participating in requirement analysis and gathering workshops, ensuring business requirements are accurately translated into Pega design inputs. - Responsible for estimation and enterprise class structure design, ensuring the overall application design aligns with enterprise standards. - Prepare High-Level Designs (HLDs), low-code platform solutions, and gather non-functional requirements (NFRs). - Review and approve solution designs, logic configurations, and technical artifacts to ensure alignment with Pega best practices. - Provide accurate time and resource estimates for project deliverables in line with established processes. - Offer technical inputs on dependencies, sequencing, and risks to assist the Project Manager in project planning and execution. Preferred Qualification: (Optional/Good to have) - Experience in any of the Pega frameworks, Underwriting, CS, CRM, CPM, BFSI, Smart Dispute, Smart Investigate, CLM/KYC etc. - Exposure to Pega Decisioning or Pega Marketing modules, with a solid grasp of their application within customer engagement and business process .
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