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Key Responsibilities - Strategic Planning Execution Develop and implement telesales and retention strategies to achieve business objectives. - Strategic Planning Execution Collaborate with stakeholders to align processes with client goals and market trends. - Strategic Planning Execution Identify opportunities for process improvements and innovation. - Team Management Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents. - Team Management Monitor team performance, provide coaching, and ensure adherence to quality standards. - Team Management Foster a high-performance culture by engaging and engaging team members. - Performance Management Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores. - Performance Management Ensure achievement of sales targets, retention goals, and other KPIs. - Performance Management Conduct regular performance reviews and implement corrective actions when necessary. - Client Relationship Management Act as the primary point of contact for clients, ensuring their expectations are met or exceeded. - Client Relationship Management Provide regular updates and reports to clients on campaign performance. - Client Relationship Management Address client concerns and implement solutions promptly. - Operational Excellence Ensure compliance with company policies, client requirements, and regulatory standards. - Operational Excellence Optimize processes to improve efficiency and reduce operational costs. - Operational Excellence Manage workforce planning, including scheduling and resource allocation. - Training Development Identify training needs and collaborate with the training team to upskill employees. - Training Development Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively. - Training Development Promote a culture of continuous learning and growth. - Reporting Analytics Prepare and present performance reports to senior management and clients. - Reporting Analytics Use data analytics to identify trends, ch Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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